Reach out to us
Our support team is available to help with questions, account-related issues, technical concerns or general feedback. If you need assistance with deposits, withdrawals, verification documents or playing on mobile, reach out and we’ll respond quickly. Use the email or phone channels listed below for account checks, payment queries and basic troubleshooting. We aim to resolve routine requests promptly, answer security questions and guide you through any next steps for smooth, secure account access.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical email reply within 24 hours, chat immediate) |
| General enquiries | [email protected] (billing and account questions) |
| Affiliate enquiries | [email protected] (partner sign-ups and commission support) |
| Phone | +1 438 621 9473 (English support; callback available) |
| Working hours | 24/7 (email and chat; phone hours subject to change) |
Contact by email
Email is the preferred way to reach us for detailed requests, account issues, or when you need to send documents or explanations. Please use [email protected] and include a clear subject line, your current contact details, and any relevant account information so we can respond faster. Incomplete or unclear messages may delay processing.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and live chat queries often get an immediate reply. Complex issues or account checks may take longer, depending on the nature and required verification. If you need help with payments, KYC, or bonus questions, our agents will keep you updated until the matter is resolved.
Feedback
We welcome your feedback, suggestions and ideas to improve our site. If you spot an issue, have a suggestion for new features or promotions, or just want to tell us what you like, please get in touch. Every message is reviewed carefully and used to improve our service, site performance and overall user experience for Canadian players.