Responsible Gambling

At Monaco Jack we take responsible gambling seriously. We want every player in Canada to enjoy their time with us while staying in control. That means offering clear information, practical tools, and a straightforward way to pause or close an account if play is becoming a problem.

Our player protection principles

We promote safe, controlled play and aim to make it easy for you to set and maintain sensible limits. We do not encourage chasing losses and we expect players to use the protection tools available. Staff are trained to respond to signs of problem behaviour and to assist with account controls when requested.

Activity-control tools

Where available, account tools let you manage how you play without removing you from the site entirely. Typical options include setting deposit limits, applying session time limits, taking short breaks, and requesting longer self-exclusion. If you do not see a tool in your account, our support team can explain available options and help apply a restriction on your behalf.

Deposit limits

Deposit limits allow you to cap how much you add to your account over a daily, weekly, or monthly period. These limits are adjustable and can usually be increased or reduced following a waiting period, depending on the chosen settings.

Loss limits

Loss limits help control how much you can lose over a selected timeframe. They work alongside deposit limits to reduce the risk of significant losses during a session or over several days.

Time limits and session controls

Session time limits and cooling-off periods are practical ways to keep play in check. You can opt for short time-outs of several days or request a longer break if you feel you need it.

Self-exclusion

If you need to stop playing for a longer period, you can request self-exclusion. Self-exclusion prevents access to your account and typically requires a confirmation process through support. Once in effect, self-exclusion can be extended before it expires.

Signs of problematic behaviour

Watch for common warning signs such as: increasing the size or frequency of bets, borrowing money to play, neglecting work or family, hiding gambling activity, or feeling unable to stop. If you recognise these signs in yourself or someone close to you, consider using account limits or self-exclusion and seek support.

Practical tips to stay in control

Set clear bankroll rules before you play - decide how much you can afford to lose and stick to it. Use deposit and time limits, take regular breaks, avoid chasing losses, and never gamble with money needed for bills or living expenses. Keep play recreational and check your activity and transaction history regularly.

Professional help and support

If you need professional support, please reach out to a local gambling support organisation or healthcare provider in Canada. You can also contact our support team for guidance on account controls and how to self-exclude. Seeking help early is a positive step and widely recommended.