Privacy and Data Policy
This Privacy Policy describes how we collect, use, store and protect personal information when you use Monaco Jack. We take your privacy seriously and aim to be clear about what data we collect, why we need it, how we keep it safe, and the choices you have about your information.
Who we are
This site is operated by Codatech Limitada. When we refer to "we", "us" or "our" in this policy, we mean the operator of the Monaco Jack online casino and sportsbook service.
Types of data we collect
Personal data
When you register or verify your account we collect identity and contact details such as your name, date of birth, address, email and phone number. We also collect verification documents for identity checks when required.
Technical data
We collect device and connection information including IP address, browser type, device identifiers, and log data to operate the site, improve performance and detect fraud.
Transactional data
We record deposits, withdrawals, wagers, game activity, bonuses applied, payment method details and basic transaction history for account management, payments and regulatory checks.
How we use your information
Your information is used to provide and manage your account, process payments, verify identity, prevent fraud, meet legal obligations, and deliver customer support. We may also use aggregated or anonymized data for analytics and to improve our services.
Information sharing and third parties
We share personal information with service providers who support our operations - for example payment processors, identity verification services and fraud prevention providers. We may disclose data where required by law or to investigate suspected wrongdoing. We do not sell your personal information to third parties for marketing.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, analyse site usage and deliver relevant content. You can manage cookie settings through your browser; note that blocking certain cookies may affect site functionality.
Data protection practices
We implement technical and organisational measures to protect data against unauthorized access, loss or misuse. Access to personal information is restricted to staff and providers who need it to perform their duties. While we take steps to secure your data, no system is completely secure and we cannot guarantee absolute protection.
User rights
You have rights to access, correct or request deletion of personal data we hold about you, subject to legal and operational limitations. You can also withdraw consent for certain processing activities where applicable. To exercise these rights please contact us through your account support channels.
Access, correction and deletion of data
If you want to review, update or remove information from your account, sign in and use the account settings where available, or contact support through your account. We will respond to reasonable requests in line with applicable requirements and our operational needs.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. Continued use of the service after changes indicates acceptance of the revised policy.